At Starlet Premium, we strive to provide exceptional quality footwear and a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to assist you.
Conditions for Returns and Exchanges
1. Eligibility:
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Returns or exchanges must be initiated within 14 days of delivery.
for a return or exchange.
2. Proof of Purchase:
- A valid receipt or order confirmation is required for all returns or exchanges.
Return Process
1. Submit a Request:
- Contact our Customer Service team via phone, email, or the Contact Us page on our website.
2. Inspection:
- Once the returned item is received, our Quality Assurance team will inspect it.
- Approval for return or exchange will depend on its condition, verified through a product video review.
3. Refund Options:
- Refunds will be processed to the original payment method or issued as store credit, based on your preference.
- Refunds may take 7-10 business days to reflect in your account.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or an incorrect item was delivered.
- Please ensure that the returned item is properly packaged and shipped to our Pakistan warehouse address Starlet Factory, Near Govt Girls College, Kaur Pura, Band Road, LHR
